DELIVERY INFORMATION

• For all letter shipping options, there is no tracking number or signature collected upon delivery, please check your mailbox for your shipment.
• All standard and express shipping options come with tracking services.
• All orders are dispatched from Monday to Friday. It normally takes 1-3 business days to process your order before dispatch.
• Delivery is Monday to Friday. The estimated delivery time is upon dispatch and may vary depends on your location and Australian Post service availability.
• Out of order products will be dispatched as soon as the product is back in stock.

RETURN INFORMATION

• You can return or exchange your unopened product within 14 days.
• Please email us at support@outlined.com.au to be issued a Return Authorisation. Make sure you include:
• Your order number
• Items to be returned
• Reason for the return request
• Unauthorised returns will not be accepted.
• You are responsible for the costs of returning goods to us unless it is faulty or not as ordered.
• Once determined the return is in compliance with our terms & conditions, we will at your request either refund the price of the product to your original payment method (excluding delivery fees) or exchange the product for another colour.