• Delivery & Return

RETURN INFORMATION

  • You can return or exchange your unopened product within 14 days.
  • Please email us at support@outlined.com.au to be issued a Return Authorisation. Make sure you include:
  • Your order number
  • Items to be returned
  • Reason for the return request
  • Unauthorised returns will not be accepted.
  • You are responsible for the costs of returning goods to us unless it is faulty or not as ordered.
  • Once determined the return is in compliance with our terms & conditions, we will at your request either refund the price of the product to your original payment method (excluding delivery fees) or exchange the product for another colour.

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DELIVERY INFORMATION

  • For all letter shipping options, there is no tracking number or signature collected upon delivery, please check your mailbox for your shipment.
  • All standard and express shipping options come with tracking services.
  • All orders are dispatched from Monday to Friday. It normally takes 1-3 business days to process your order before dispatch.
  • Delivery is Monday to Friday. The estimated delivery time is upon dispatch and may vary depends on your location and Australian Post service availability.
  • Out of order products will be dispatched as soon as the product is back in stock.

RETURN INFORMATION

  • You can return or exchange your unopened product within 14 days.
  • Please email us at support@outlined.com.au to be issued a Return Authorisation. Make sure you include:
  • Your order number
  • Items to be returned
  • Reason for the return request
  • Unauthorised returns will not be accepted.
  • You are responsible for the costs of returning goods to us unless it is faulty or not as ordered.
  • Once determined the return is in compliance with our terms & conditions, we will at your request either refund the price of the product to your original payment method (excluding delivery fees) or exchange the product for another colour.

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