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Customer Support & Shopping Experience
Customer Support & Shopping Experience
Can you help me pick a product?
Absolutely!We understand that choosing the right product can be a delightful yet sometimes challenging experience.Our customer support team is here to assist you in selecting the perfect item that suits your preferences and needs.You can reach out to us through our website's chat interface, and our friendly support team will be happy to guide you through our product offerings, answer any questions you may have, and provide personalized recommendations based on your preferences. Alternatively, you can email us at support@outlined.com.au for assistance.We're dedicated to making your shopping experience enjoyable, so don't hesitate to get in touch.We look forward to helping you find the ideal product that meets your expectations.
Do you have a live chat option?
Yes, we offer a live chat option to provide you with real-time assistance.Our live chat feature is available on our website, usually located in the bottom right corner of the page.During our customer support hours (Monday to Friday, 9:00 AM to 5:30 PM AEDT), simply click on the chat icon to connect with a representative.Feel free to use the live chat for any questions, product inquiries, or assistance with your order.If our live chat is currently offline or if you prefer another method of contact, you can also reach us by emailing support@outlined.com.au.We're here to make your shopping experience as smooth and enjoyable as possible, and our live chat is one of the convenient ways to get the support you need.
How can I contact your customer support team?
You can easily contact our customer support team through the following channels:Chat Interface: Visit our website and use the chat interface to connect with a customer support representative in real-time. Simply look for the chat icon, usually located in the bottom right corner of the page.Email: Send us an email at support@outlined.com.au. Our support team monitors this email address regularly and will respond to your inquiry as quickly as possible.Whether you have questions about products, need assistance with an order, or require any other support, we're here to help.Feel free to reach out, and we'll strive to provide you with the assistance you need for a positive shopping experience.
How can I reset my password?
Resetting your password is a simple process.Follow these steps to change your password:Visit our website and click on the 'Sign In' or 'Account' option.Look for the 'Change My Password' link.You will be prompted to enter your new password and confirm it.Click "Save Password".If you encounter any difficulties or do not receive the password change email, please ensure to check your spam or junk folder.If the issue persists, you can reach out to our customer support through our website's chat interface or by emailing support@outlined.com.au.We're here to assist you in any way we can to ensure a smooth password change process.
Is my personal information secure?
Absolutely, we prioritize the security of your personal information. Our website is equipped with robust security measures, following industry standards to ensure a safe and secure shopping experience. We utilize encryption protocols to protect your personal details during transmission, providing you with peace of mind when browsing and making purchases.We are committed to maintaining the confidentiality and integrity of your personal data, adhering to high standards to safeguard your privacy.If you have any specific concerns or questions regarding the security of your information, please feel free to contact our customer support through our website's chat interface or by emailing support@outlined.com.au.We're here to provide you with the information and assurance you need for a secure and enjoyable shopping experience.
What are your customer support hours?
Our customer support team is available to assist you during the following hours:Monday to Friday: 9:00 AM to 5:30 PM AEDTIf you have any inquiries, require assistance with your order, or need information about our products, feel free to reach out to us during these hours.You can connect with our customer support team through our website's chat interface or by emailing support@outlined.com.au.We're dedicated to providing timely and helpful assistance to ensure your satisfaction with our products and services.
Why should I create an account on your website?
Creating an account on our website comes with several benefits, especially if you're looking to enhance your shopping experience:Rewards Program: By having an account, you can participate in our rewards program, earning points with each purchase. These points can be redeemed for discounts or special promotions, adding value to your shopping experience.Order History and Tracking: Your account allows you to easily track your order history, making it convenient to revisit past purchases or check the status of current orders.Faster Checkout: Save time during the checkout process by storing your shipping and billing information securely in your account.While we currently do not have an active newsletter, creating an account ensures you can enjoy the perks of our rewards program and streamline your shopping journey.If you have any questions or need assistance with your account, feel free to contact our customer support through our website's chat interface or by emailing support@outlined.com.au.We're here to make your shopping experience as seamless as possible.