For all letter shipping options, there is no tracking number or signature collected upon delivery, please check your mailbox for your shipment.
All standard and express shipping options come with tracking services.
All orders are dispatched from Monday to Friday. It normally takes 1-3 business days to process your order before dispatch.
Delivery is Monday to Friday. The estimated delivery time is upon dispatch and may vary depends on your location and Australian Post service availability.
Out of order products will be dispatched as soon as the product is back in stock.
You can return or exchange your unopened product within 14 days.
Please email us at firstname.lastname@example.org to be issued a Return Authorisation. Make sure you include:
Your order number
Items to be returned
Reason for the return request
Unauthorised returns will not be accepted.
You are responsible for the costs of returning goods to us unless it is faulty or not as ordered.
Once determined the return is in compliance with our terms & conditions, we will at your request either refund the price of the product to your original payment method (excluding delivery fees) or exchange the product for another colour.
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